Terms and Conditions for PureShine

Terms and Conditions for PureShine

1. Description of Services
   PureShine offers professional cleaning services, including:

• Deep cleaning
• One-off cleaning
• Regular cleaning
• Cleaning for holiday rental apartments and Airbnb
• Night cleaning (with at least 5 hours' notice)

2. Rates and Payments

• Clients are required to make full payment at the time of booking. The payment will be held until the client confirms that the job has been completed to their satisfaction.
• Payments will primarily be processed via credit card, although other payment methods may be available at PureShine’s discretion.
• PureShine is not VAT registered; therefore, rates do not include Value Added Tax (VAT).

3. Cancellation and Rescheduling Policy
   At PureShine, we value both our clients' time and our cleaners' time. Therefore, we have implemented a cancellation and rescheduling policy to ensure that commitments are respected.

• Cancellations or rescheduling between 6 and 12 hours before the service: A fee of £10 will apply to cover associated costs.
• Cancellations or rescheduling less than 6 hours before the service: A fee of £20 will apply due to the short notice affecting service planning.
• Client absence at the time of service: If the client is not available to grant access to the property within the first 30 minutes of the agreed time, a fee of £30 will be charged to cover lost time and resources.

Note: Fees applied for cancellations or client absence cover the costs and time already dedicated to preparing for the service.

4. Limitation of Liability

• PureShine is responsible for any damage caused directly during the service, up to a limit of £250. This is due to the fact that we currently do not have liability insurance, but we are working towards improvement.
• The client agrees that PureShine is not responsible for the loss or damage of valuables that were not previously declared.
• PureShine is not responsible for pre-existing damage to the property.

5. Subcontracting of Services
   PureShine may subcontract qualified professionals to perform the services. In such cases, the same quality standards will be maintained.
6. Service Hours and Availability

• Services are available Monday to Friday from 8:00 to 18:00, and Saturdays from 10:00 to 14:00.
• Night cleaning services require at least 5 hours' notice.
• Bookings can be made online or by directly contacting PureShine.

7. Intellectual Property and Content
   All content on the PureShine website, including text and images, is the property of PureShine and cannot be used without permission.
8. Governing Law
   These terms and conditions are governed by the laws of England and Wales, and any disputes will be resolved under their jurisdiction.

Consumer Rights

In accordance with the Consumer Rights Act 2015, PureShine clients have the right to:

• Receive services of reasonable quality: We are committed to providing services that meet expected quality standards and are fit for the purpose contracted.
• Timely service: We strive to arrive on time and complete the work within the agreed timeframe. If, for any reason, we are unable to meet the schedule, we will notify you as soon as possible.
• Complaint resolution: If the client is not satisfied with the service, they must contact us within 24 hours of the cleaning. PureShine is committed to investigating and resolving any issues fairly and promptly.
• Refunds and compensation: In cases where the client remains unsatisfied and PureShine cannot resolve the issue, a partial or full refund or compensation may be offered, depending on the situation.